Find answers about balloon delivery, ordering, payment, hospitals, schools, businesses, and cancellations.
Yes, we sure are! Every balloon bouquet and gift is made to order at our warehouse in Elmhurst, Illinois, or Park Ridge, Illinois. We proudly serve the Chicagoland area.
Chicago Balloon Bouquet is not a third-party ordering website. We do not send your order to an unrelated florist or balloon company. Your bouquet is prepared and delivered by our local team.
You may place your order as early as six months in advance or as late as the same day.
Same-day delivery is based on product and delivery availability. We will do our best to accommodate your request. If we cannot complete your same-day order, we will contact you as soon as possible.
We deliver balloon bouquets and gifts throughout the Chicagoland area. Please visit our Delivery Area page for a current list of cities and communities we serve.
If your location is not listed, please call our office. We may still be able to arrange delivery to your area.
Our standard delivery hours are Monday through Saturday from 9:00 a.m. to 5:00 p.m.
Every delivery order includes a delivery charge. The applicable delivery charge will be displayed after you select your bouquet and delivery location, before you complete checkout.
Yes. Timed delivery options are available for an additional fee. We recommend arranging a timed delivery at least 24 hours in advance.
Timed delivery fees are charged in addition to the standard delivery charge.
Your final order total may include:
Balloon bouquets must be accepted in person. We do not leave balloon bouquets unattended outside a residence.
Our office will contact the recipient the day before delivery or on the morning of the scheduled delivery to confirm that someone will be available to accept the order.
If the recipient does not answer or return our call promptly, the delivery may arrive later than originally anticipated. Delivery timing will depend on when the recipient confirms availability.
Yes. Before making a hospital delivery, we will contact the hospital to confirm that the patient is still admitted and that balloons are permitted.
Due to latex-allergy restrictions, hospital orders may contain only Mylar foil balloons and Bubble Balloons.
Yes. If the recipient is unavailable when we arrive, the balloon bouquet may be left with a receptionist, front-desk employee, or another authorized person at the business.
School delivery policies vary. Some schools accept balloon deliveries for faculty and staff but do not permit deliveries for students. Some schools also prohibit latex balloons.
Please contact the school before placing your order. When balloon deliveries are permitted, they are generally delivered to the main office. The customer is responsible for confirming that the school will notify the recipient to pick up the bouquet.
We accept all major credit cards for convenient and secure online ordering.
Please call our office as soon as you realize that you need to cancel or change your order.
To qualify for a full refund, your cancellation request must be received before 9:00 a.m. Central Time on the day before the scheduled delivery.
Orders canceled or changed after the deadline may be subject to a cancellation charge ranging from $25 to 100% of the order value, depending on the amount of preparation already completed.
We are generally unable to cancel or change an order on its scheduled delivery date.
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